Case Study

Case Study

How a Jeddah Perfume Family Business Built a SAR 42M+ Digital Brand in 16 Months

Company

Third-generation luxury fragrance house (Jeddah)

Company

Third-generation luxury fragrance house (Jeddah)

Company

Third-generation luxury fragrance house (Jeddah)

Services

Brand Repositioning · Global Shopify Store · TikTok & Instagram Shop · Amazon UAE/KSA Launch · Influencer Seeding · Fragrance Subscription Model

Services

Brand Repositioning · Global Shopify Store · TikTok & Instagram Shop · Amazon UAE/KSA Launch · Influencer Seeding · Fragrance Subscription Model

Services

Brand Repositioning · Global Shopify Store · TikTok & Instagram Shop · Amazon UAE/KSA Launch · Influencer Seeding · Fragrance Subscription Model

Industry

Luxury Fragrances & D2C

Industry

Luxury Fragrances & D2C

Industry

Luxury Fragrances & D2C

Year

2024 – ongoing

Year

2024 – ongoing

Year

2024 – ongoing

60-year-old Jeddah perfume house earning 95 % from walk-in stores and airport duty-free. Gen-3 wanted global reach without opening 20 new stores. Core question: “How do we become the Creed of the GCC… online?”

man sitting beside side table
man sitting beside side table

Jeddah-based Luxury Fragrance Family Business (confidential)

Third-generation family-owned perfume manufacturer & retailer in Jeddah. Traditional retail + wholesale only. Annual traditional revenue ~SAR 60M. Name, logo and exact identity withheld at client’s request.

كنا نظن أن تيك توك للصغار وأن الإنترنت سيقتل فخامتنا. اليوم ٦٨٪ من زبائننا شباب دون ٣٥ سنة ومبيعاتنا الرقمية تجاوزت ٤٢ مليون في ١٦ شهراً فقط. الأخ أزهر ما باعنا موقعاً… باعنا مستقبل الأجيال القادمة.» — الجيل الثالث، دار عطور جدّاوية عريقة (الاسم والصورة محجوبان بناءً على طلب العميل) We thought TikTok was for kids and internet would kill our luxury image. Today 68 % of our customers are under 35 and digital sales crossed SAR 42M in just 16 months. Azhar didn’t sell us a website… he sold us the future for the next generations.” Third generation, heritage Jeddah fragrance house —

The challenge

• 95 % revenue from physical stores & duty-free

• Zero online presence, zero data

• Gen-3 vs Gen-2 fight: “online will destroy our luxury image”

• Airport contracts ending 2027

Our approach

(100 % remote after one Jeddah majlis)

• Phase 1: Repositioned from “local oud house” to “modern GCC luxury”

• Phase 2: Built global Shopify + subscription model

• Phase 3: Launched on TikTok Shop, Instagram, Amazon UAE/KSA

• Phase 4: Running 400+ micro-influencer campaign monthly

The challenge

• 95 % revenue from physical stores & duty-free

• Zero online presence, zero data

• Gen-3 vs Gen-2 fight: “online will destroy our luxury image”

• Airport contracts ending 2027

Our approach

(100 % remote after one Jeddah majlis)

• Phase 1: Repositioned from “local oud house” to “modern GCC luxury”

• Phase 2: Built global Shopify + subscription model

• Phase 3: Launched on TikTok Shop, Instagram, Amazon UAE/KSA

• Phase 4: Running 400+ micro-influencer campaign monthly

The challenge

• 95 % revenue from physical stores & duty-free

• Zero online presence, zero data

• Gen-3 vs Gen-2 fight: “online will destroy our luxury image”

• Airport contracts ending 2027

Our approach

(100 % remote after one Jeddah majlis)

• Phase 1: Repositioned from “local oud house” to “modern GCC luxury”

• Phase 2: Built global Shopify + subscription model

• Phase 3: Launched on TikTok Shop, Instagram, Amazon UAE/KSA

• Phase 4: Running 400+ micro-influencer campaign monthly

The results (live)

• First 16 months online revenue: SAR 42M+

• 68 % of sales now from 18–35 age group (was 100 % 40+)

• Average order value SAR 1,180

• Subscription recurring revenue: SAR 1.4M/month

• Gen-3 now runs the entire digital business independently

Key takeaways

Luxury + TikTok/Instagram is no longer a contradiction in the GCC – it’s the fastest growth engine for heritage fragrance houses.

The results (live)

• First 16 months online revenue: SAR 42M+

• 68 % of sales now from 18–35 age group (was 100 % 40+)

• Average order value SAR 1,180

• Subscription recurring revenue: SAR 1.4M/month

• Gen-3 now runs the entire digital business independently

Key takeaways

Luxury + TikTok/Instagram is no longer a contradiction in the GCC – it’s the fastest growth engine for heritage fragrance houses.

The results (live)

• First 16 months online revenue: SAR 42M+

• 68 % of sales now from 18–35 age group (was 100 % 40+)

• Average order value SAR 1,180

• Subscription recurring revenue: SAR 1.4M/month

• Gen-3 now runs the entire digital business independently

Key takeaways

Luxury + TikTok/Instagram is no longer a contradiction in the GCC – it’s the fastest growth engine for heritage fragrance houses.

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SAR 11.4M

New digital revenue (annualized run-rate from zero)

300%

Increase in inquiries via social & digital channels

كنا نعيش على التجارة التقليدية منذ عقود وكنا نخشى أن نفقد هويتنا لو دخلنا الديجيتا الأخ أزهر لم يأتِ بتقارير طويلة ولا عروض باوربوينت، جاء بحلول بسيطة بدأت تُظهر أرقاماً في الحساب البنكي خلال أسابيع فقط. اليوم لدينا قناة رقمية تحقق أكثر من مليون ريال شهرياً، والأبناء الذين كانوا يُفكرون في تقسيم الشركة أصبحوا الآن شركاء في الكيان الجديد. باختصار: أعطانا قفزة ١٨ سنة… في ١٨ شهراً فقط.» — رئيس مجلس إدارة مجموعة عائلية، الرياض (الاسم والصورة محجوبان بناءً على طلب العميل) “We lived on traditional wholesale for decades and feared losing our identity if we went digital. Azhar didn’t bring long reports or PowerPoint decks — he brought simple solutions that started showing numbers in the bank within weeks. Today we have a digital channel generating over SAR 1M monthly, and the cousins who were planning to split the company are now co-owners of the new entity. In short: he gave us an 18-year leap… in just 18 months.” — Chairman, Riyadh-based family conglomerate

Chairman, Riyadh-based family conglomerate

Third-generation family business leader

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© 2025 ETAG – Enterprise Transformation & Advisory Group

© 2025 ETAG – Enterprise Transformation & Advisory Group

© 2025 ETAG – Enterprise Transformation & Advisory Group