Case Study
Case Study
How a Jeddah Perfume Family Business Built a SAR 42M+ Digital Brand in 16 Months
Company
Third-generation luxury fragrance house (Jeddah)
Company
Third-generation luxury fragrance house (Jeddah)
Company
Third-generation luxury fragrance house (Jeddah)
Services
Brand Repositioning · Global Shopify Store · TikTok & Instagram Shop · Amazon UAE/KSA Launch · Influencer Seeding · Fragrance Subscription Model
Services
Brand Repositioning · Global Shopify Store · TikTok & Instagram Shop · Amazon UAE/KSA Launch · Influencer Seeding · Fragrance Subscription Model
Services
Brand Repositioning · Global Shopify Store · TikTok & Instagram Shop · Amazon UAE/KSA Launch · Influencer Seeding · Fragrance Subscription Model
Industry
Luxury Fragrances & D2C
Industry
Luxury Fragrances & D2C
Industry
Luxury Fragrances & D2C
Year
2024 – ongoing
Year
2024 – ongoing
Year
2024 – ongoing
60-year-old Jeddah perfume house earning 95 % from walk-in stores and airport duty-free. Gen-3 wanted global reach without opening 20 new stores. Core question: “How do we become the Creed of the GCC… online?”


Jeddah-based Luxury Fragrance Family Business (confidential)
Third-generation family-owned perfume manufacturer & retailer in Jeddah. Traditional retail + wholesale only. Annual traditional revenue ~SAR 60M. Name, logo and exact identity withheld at client’s request.
كنا نظن أن تيك توك للصغار وأن الإنترنت سيقتل فخامتنا. اليوم ٦٨٪ من زبائننا شباب دون ٣٥ سنة ومبيعاتنا الرقمية تجاوزت ٤٢ مليون في ١٦ شهراً فقط. الأخ أزهر ما باعنا موقعاً… باعنا مستقبل الأجيال القادمة.» — الجيل الثالث، دار عطور جدّاوية عريقة (الاسم والصورة محجوبان بناءً على طلب العميل) We thought TikTok was for kids and internet would kill our luxury image. Today 68 % of our customers are under 35 and digital sales crossed SAR 42M in just 16 months. Azhar didn’t sell us a website… he sold us the future for the next generations.” Third generation, heritage Jeddah fragrance house —
The challenge
• 95 % revenue from physical stores & duty-free
• Zero online presence, zero data
• Gen-3 vs Gen-2 fight: “online will destroy our luxury image”
• Airport contracts ending 2027
Our approach
(100 % remote after one Jeddah majlis)
• Phase 1: Repositioned from “local oud house” to “modern GCC luxury”
• Phase 2: Built global Shopify + subscription model
• Phase 3: Launched on TikTok Shop, Instagram, Amazon UAE/KSA
• Phase 4: Running 400+ micro-influencer campaign monthly
The challenge
• 95 % revenue from physical stores & duty-free
• Zero online presence, zero data
• Gen-3 vs Gen-2 fight: “online will destroy our luxury image”
• Airport contracts ending 2027
Our approach
(100 % remote after one Jeddah majlis)
• Phase 1: Repositioned from “local oud house” to “modern GCC luxury”
• Phase 2: Built global Shopify + subscription model
• Phase 3: Launched on TikTok Shop, Instagram, Amazon UAE/KSA
• Phase 4: Running 400+ micro-influencer campaign monthly
The challenge
• 95 % revenue from physical stores & duty-free
• Zero online presence, zero data
• Gen-3 vs Gen-2 fight: “online will destroy our luxury image”
• Airport contracts ending 2027
Our approach
(100 % remote after one Jeddah majlis)
• Phase 1: Repositioned from “local oud house” to “modern GCC luxury”
• Phase 2: Built global Shopify + subscription model
• Phase 3: Launched on TikTok Shop, Instagram, Amazon UAE/KSA
• Phase 4: Running 400+ micro-influencer campaign monthly
The results (live)
• First 16 months online revenue: SAR 42M+
• 68 % of sales now from 18–35 age group (was 100 % 40+)
• Average order value SAR 1,180
• Subscription recurring revenue: SAR 1.4M/month
• Gen-3 now runs the entire digital business independently
Key takeaways
Luxury + TikTok/Instagram is no longer a contradiction in the GCC – it’s the fastest growth engine for heritage fragrance houses.
The results (live)
• First 16 months online revenue: SAR 42M+
• 68 % of sales now from 18–35 age group (was 100 % 40+)
• Average order value SAR 1,180
• Subscription recurring revenue: SAR 1.4M/month
• Gen-3 now runs the entire digital business independently
Key takeaways
Luxury + TikTok/Instagram is no longer a contradiction in the GCC – it’s the fastest growth engine for heritage fragrance houses.
The results (live)
• First 16 months online revenue: SAR 42M+
• 68 % of sales now from 18–35 age group (was 100 % 40+)
• Average order value SAR 1,180
• Subscription recurring revenue: SAR 1.4M/month
• Gen-3 now runs the entire digital business independently
Key takeaways
Luxury + TikTok/Instagram is no longer a contradiction in the GCC – it’s the fastest growth engine for heritage fragrance houses.
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© 2025 ETAG – Enterprise Transformation & Advisory Group
Sometimes the hardest part is reaching out — but once you do, we’ll make the rest easy.
Opening Hours
Mon to Sat: 9.00am - 8.30pm
Sun: Closed
© 2025 ETAG – Enterprise Transformation & Advisory Group
Sometimes the hardest part is reaching out — but once you do, we’ll make the rest easy.
Opening Hours
Mon to Sat: 9.00am - 8.30pm
Sun: Closed
© 2025 ETAG – Enterprise Transformation & Advisory Group

